To be eligible for a refund for purchases made on TingTongs Messenger, you must send us an email at within 24hrs of your purchase

Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund request within 2 days of receipt of your refund request.

If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, and may take up to 45 days to reflect back in your account.